Terms and Conditions

 

This Agreement, together with all attachments incorporated herein specifically by reference, represents the entire understanding of the Parties with respect to the subject matter hereof and all other agreements, whether written or oral, between the Parties relating to the Service shall be superseded by this Agreement. In entering into this Agreement, neither Party is relying upon any representation of warranties that are not set forth in this Agreement.

iGreyConnect reserves the right at its absolute discretion to modify, delete, or add to any of the terms and conditions of this Agreement without the need of giving prior notice in writing to the Subscriber.

 

Contract Period

This Agreement shall take effect upon installation and activation of the service.

The contract period should last until the Subscribers’ termination of the service.

In the event that the subscriber wishes to discontinue the service and terminate the contract, the subscriber should advise iGreyConnect before the new billing date or before the end of the month. Failing to do so will result in an automatic billing for the following month and shall be settled to successfully terminate the service and/or contract

 

Installation

Installation and activation shall be mutually agreed upon with the subscriber based on the proposed date and time once it is ready for service. An Installation fee should be settled on the day of installation (if any). The rights and privileges extended to the Subscriber in relation to the subscription including the ONU (Optical Network Unit) and its Peripherals are purely personal to the Subscriber and shall not be transferred to any individual or entity or to any other location, without obtaining the prior written consent, approval and clearance from iGreyConnect.

This equipment and peripherals shall at all times remain the property of iGreyConnect.

 

Billing and Payment

iGreyConnect shall bill the Subscriber the Fixed Monthly Service Fee of the Subscriber’s chosen service plan. If applicable, a staggered installation fee shall be charged on top of the monthly service fee starting on the first month of the service. These fees and/or charges must be paid in full by the Subscriber on or before the Due Date indicated in the Billing Notice as sent to the Subscriber’s email address and billing address. Billing notices will be sent through email, SMS, and billing address. Should the Subscriber fail to receive the Billing Notice for whatever reason the Subscriber agrees to inform, by any means, iGreyConnect. Otherwise, it shall be conclusively presumed that the Subscriber has received the Billing Notice in due course. Subscriber acknowledges that iGreyConnect may suspend the Service in case of Subscriber’s failure to pay any bill on or before the specified Due Date.

 

Changes on Current Subscription

The Subscriber shall contact iGreyConnect during the office hours for plan upgrade/downgrade request. The upgrade request will be catered to within 24 working hours. Request for Plan downgrade shall be filed at least 1 day before the end of the billing period, subject to applicable charges (if any). The effectiveness of the request will take place every End of the Month of Billing (cut-off 30th) or next month's billing.

Example:

The downgrade request date is June 15, the downgrade will take effect on July 1.

The downgrade request date is June 30, the downgrade will take effect on July 1.

 

Service Repair and Maintenance

Subscriber shall be entitled to free spare parts and services for non-performance of the ONU and/or peripherals due to factory defects for the term of this Agreement. However, the cost of repair and maintenance of ONU and/or peripherals as a result of damage due to the fault or negligence of Subscriber or due to force majeure shall be for the account of Subscriber and shall be billed in Subscriber’s next Billing Notice.

 

Service Level Agreement

Any issues that occur shall be reported immediately through SMS or call or through our official Facebook page. iGreyConnect shall respond via text or call within 12 hours from the time it was reported. In the event that the issue needs site visitation, iGreyConnect will respond within 36 hours. iGreyConnect provides 80% minimum guaranteed speed at 90% service reliability.

In case of an outage due to maintenance and network issues (excluding acts of nature affecting all the subscribers) that may last for more than 24 hours, iGreyConnect shall provide a timely update to all the subscribers and will deduct a per day cost on the Subscriber’s monthly service fee.

 

Limitation of Liability

iGreyConnect holds no liability for any loss or damage due to any failure of service caused by malfunction of ONU or its peripherals for whatsoever reason.

iGreyConnect will not be liable for any indirect, incidental, consequential, punitive, special, or other similar damages, and out-of-pocket expenses, including but not limited to damages resulting from loss of actual or anticipated revenues or profits, or loss of business, data, or goodwill.

 

Disconnection

Subscriber agrees that iGreyConnect may, without prior notice, disconnect the service of any Subscriber if the bill remains unpaid on the due date as indicated in the billing notice.

Subscriber also agrees that iGreyConnect may temporarily suspend the Service in any of the following instances:

Violation of any of the terms and conditions;

Illegal transfer or relocation of connection;

Failure to notify new billing address;

Illegal connection or use of unauthorized equipment/accessories; or

Other similar causes that stated above.

 

Reconnection

In the event of suspension or disconnection, iGreyConnect may (at its option) restore service and/or rectify the cause of suspension upon payment of all outstanding obligations by the Subscriber, including any and all applicable fees.

 

Termination of Service

iGreyConnect may terminate the service or this Agreement for non-payment or delay in payment of subscriber’s accountabilities, or for violation by Subscriber of any provision of this Agreement, or for such other causes set forth in this Agreement. Subscriber hereby authorizes iGreyConnect representatives to enter the Subscriber’s premises where the ONU and/or Peripherals are installed and allow iGreyConnect to pull out or remove such ONU and/or Peripherals.

 

Privacy Policy

iGreyCONNECT is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the iGreyCONNECT site and governs data collection and usage. The Company developed this Privacy Policy ("Policy") with the objective of ensuring compliance with the applicable privacy laws, rules, and regulations of the Republic of the Philippines, including but not limited to Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "Data Privacy Act"), its implementing rules, regulations and the relevant issuances of the National Privacy Commission of the Philippines ("NPC").

 

By using the iGreyCONNECT site, you consent to the data practices described in this statement.

 

Collection of your Personal Information

iGreyCONNECT collects personally identifiable information, such as your email address, name, home or work address, or telephone number. iGreyCONNECT also collects anonymous demographic information, that is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by iGreyCONNECT. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by iGreyCONNECT for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the iGreyCONNECT site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through iGreyCONNECT public message boards, this information may be collected and used by others. Note: iGreyCONNECT does not read any of your private online communications.

iGreyCONNECT encourages you to review the privacy statements of websites you choose to link to from iGreyCONNECT so that you can understand how those websites collect, use, and share your information. iGreyCONNECT is not responsible for the privacy statements or other content on websites outside of the iGreyCONNECT and iGreyCONNECT family of websites.

 

Use of your Personal Information

iGreyCONNECT collects and uses your personal information to operate the iGreyCONNECT Web site and deliver the services you have requested. iGreyCONNECT also uses your personally identifiable information to inform you of other products or services available from

iGreyCONNECT and its affiliates. iGreyCONNECT may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

 

iGreyCONNECT does not sell, rent, or lease its customer lists to third parties. iGreyCONNECT may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, iGreyCONNECT may share data with trusted partners to help us perform statistical analysis, send you emails or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to iGreyCONNECT, and they are required to maintain the confidentiality of your information.

iGreyCONNECT does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

iGreyCONNECT keeps track of the websites and pages our customers visit within iGreyCONNECT, in order to determine what iGreyCONNECT services are the most popular. This data is used to deliver customized content and advertising within iGreyCONNECT to customers whose behavior indicates that they are interested in a particular subject area.

iGreyCONNECT websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on iGreyCONNECT or the site; (b) protect and defend the rights or property of iGreyCONNECT; and, (c) act under exigent circumstances to protect the personal safety of users of iGreyCONNECT, or the public.

 

Use of Cookies

The iGreyCONNECT website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize iGreyCONNECT pages, or register with iGreyCONNECT site or services, a cookie helps iGreyCONNECT to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same iGreyCONNECT website, the information you previously provided can be retrieved, so you can easily use the iGreyCONNECT features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the iGreyCONNECT services or websites you visit.

 

Security of your Personal Information

iGreyCONNECT secures your personal information from unauthorized access, use, or disclosure. iGreyCONNECT secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

 

Changes to this Statement

iGreyCONNECT will occasionally update this Statement of Privacy to reflect company and customer feedback. iGreyCONNECT encourages you to periodically review this Statement to be informed of how iGreyCONNECT is protecting your information.

 

Contact Information

iGreyCONNECT welcomes your comments regarding this Statement of Privacy. If you believe that iGreyCONNECT has not adhered to this Statement, please contact iGreyCONNECT at igreyconnectpansolqc@gmail.com . We will use commercially reasonable efforts to promptly determine and remedy the problem.

Please make payment according to your bill, payment can be via transfer to the following account;

Payment Confirmation :
Email : igreyconnectpansolqc@gmail.com
Phone : 9491404399
To upload proof of payment, please log in first.